Warranty will take effect upon the date which the product was purchased for a period of 1 year. A proof of purchase in the form of a receipt from MQRS Brands or its retailers must be shown to be eligible for the warranty. The product must be shipped at a location disclosed to the customer at the time of inquiry. Shipping charges may be paid by the customer according to MQRS Brands sole discretion. If the product cannot be repaired and requires to be replaced, the cost may need to be paid at 30% of the today's cost for the Product to process a new replacement. For example, if the cost of the Product today is $200, then the replacement cost for the Product will be $60 plus shipping charges.
Before submitting a warranty claim, visit the contact-us section of www.mqrsbrands.com for technical assistance. If you cannot resolve the issue with your item, all warranty claims and any other Product related questions should be addressed directly to MQRS Brands or an authorized MQRS Brands partner. The customer service contact information can be found at www.mqrsbrands.com/contact-us.
Upon contacting MQRS Brands, please have the serial number of your Product ready and the original proof of purchase showing the date of purchase and full details of the Product. Our Customer Service Rep will advise you of the process involved in making a claim.Remedies
To the maximum extent permitted by applicable law, MQRS Brands entire liability and your exclusive remedy for any breach of warranty during the applicable warranty period shall be, at MQRS Brands option:
- To repair or replace the Product, or
- If MQRS Brands cannot reasonably repair or replace the Product to refund the price paid with applicable charges, provided that the Product is returned to the point of purchase or such other place as MQRS Brands may direct with a copy of the sales receipt or dated itemized receipt. Shipping and handling charges may apply except where prohibited by applicable law.
MQRS Brands may, at its option, use new or refurbished or used parts in good working condition to repair or replace any Product. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days from the date of shipment of the replacement Product, whichever is longer or for any additional period of time that may be applicable in your jurisdiction.Ineligible Products?
This warranty does not cover the following consumable parts such as batteries, etc that are subject to normal wear; or problems or damage resulting from:
- Physical and water damage;
- Abuse, misapplication, or any unauthorized repair, modification or disassembly or opening of the chassis of the Product;
- Improper operation or maintenance, use not in accordance with Product instructions or connection to improper voltage supply;
- Negligent use or care, neglect or careless operation of the Product;
- Use of consumables, parts and accessories, including batteries, with the Product, other than those produced or recommended by MQRS Brands except where such restriction is prohibited by applicable law;
In addition, to the maximum extent permitted by applicable law, this warranty does not cover Products
- Used outside the country of purchase;
- Not purchased from an authorized dealer of MQRS Brands;
- Repaired or altered by parties other than www.mqrsbrands.com or its authorized agents;
- Whose serial numbers have been altered or removed;
- Damaged from external sources such as transit, weather, electrical outages or power surges.
To the maximum extent permitted by applicable law, the warranties set out above are exclusive and in lieu of all other warranties or terms and conditions, and all warranties whether express, implied or statutory, including, without limitation, any warranties or terms and conditions of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement are expressly disclaimed by MQRS Brands and its suppliers. No other warranties or guarantees, whether express or implied, given by any person, firm or corporation with respect to this product shall be binding on mqrsbrands.com.Return Shipping
Please contact Customer Service prior to returning any product to receive a return authorization form and RMA number. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection. We will pay for shipping to return any product to you. We cannot accept returns without an RMA number.
Email us at firstname.lastname@example.org to obtain an RMA number. Once you have obtained the RMA number, please send us your purchased MQRS Brands product with the RMA number clearly marked on the outside of the package and on the shipping slip if you choose to use traceable carriers such as UPS or Canada Post. Shipping fees for returns are your responsibility. Return shipping instructions and return address will be included in your RMA document provided by MQRS Brands.Limitation of Liability
Nothing in this limited warranty limits or excludes MQRS Brands’ liability for death or personal injury caused by negligence, for representations made fraudulently or for any other liability which cannot be limited or excluded by applicable law.
Some jurisdictions do not allow the exclusion or limitation of implied warranties, or the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions set out below may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary under applicable law.
To the maximum extent permitted by applicable law, mqrsbrands.com shall not be liable for loss, whether direct or indirect, of revenue or profits, failure to realize savings or other benefits or other financial loss, or any other special, incidental or consequential damages caused by the use, misuse or inability to use this product, regardless of the legal theory on which the claim is based, and even if MQRS Brands has been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, mqrsbrands.com entire liability shall be limited, at MQRS Brands option, to replacement or repair of the product or refund of the purchase price paid.
This limited warranty shall not extend to anyone other than the original purchaser of this product, is nontransferable and, to the maximum extent permitted by applicable law, states your exclusive remedy.
To the maximum extent permissible by applicable law, MQRS Brands shall not be liable for any claims for property damage caused by incorrect use, misuse or use of the Product otherwise than in accordance with the documentation accompanying the Product, including without limitation for any claims for property damage resulting from running the Product over electrical cords or the Product picking up loose debris or other such items or obstacles.